Frequently asked questions

Here are the questions we hear most often about Peelframe. If you can't find your answer, contact help@peelframe.com.

Using Peelframe

Is it really free?

Yes. You can use it for free without signing up. Free includes subtitle removal, result review and subtitle text extraction (SRT). Saving the result video is possible once per signed-in account, for a clip of up to 5 seconds. Because processing happens on your device, there are no separate AI fees or credits.

Is my video uploaded to a server?

No. Your video is read and processed only in the editor inside your browser and is never sent to a server. The editor is also kept separate from the parts of the page that show ads. For details, see How in-browser video processing works, and what hardware helps and our Privacy Policy.

What videos can I use?

MP4, MOV and WebM videos up to 120MB, 3 minutes and 1920px on the long side (2.07 MP). Please split longer videos into parts of 3 minutes or less, and scale 4K videos down.

How long does it take?

It depends on your device's performance and how many subtitles there are. When you choose a video, you first see an estimated time range for your device. A desktop with a GPU is fastest.

Why does it take longer the first time?

The first time, the AI model is downloaded to your browser. The downloaded model is saved in your browser, so after that it starts right away.

Does it work on a phone?

AI restoration relies heavily on your device's graphics performance, so desktop Chrome or Edge is recommended. On phones and tablets it may be slow or may not open at all.

Will the picture quality or sound change?

The resolution and length stay the same as the original, and AI doesn't touch scenes without subtitles. The result is re-encoded as MP4, and audio that isn't AAC is converted to AAC.

What if I'm not happy with the result?

Before processing the whole video, pause at the position you want and press “Test current frame” to compare one frame. If text remains in the result, use the “Leftover subtitle check” to paint just that part with the brush and restore it again. Parts heavily covered by subtitles, such as faces, are filled in by AI estimation, so some traces may remain.

Can I get just the subtitle text as a file?

Yes. Use “Extract SRT” to save the subtitle text with timings as an SRT file. This is free to use.

Can I get the result straight on my phone?

With Pro, press “Send to phone” on the result screen and a QR code and a 6-digit code appear. Scan the QR code with your phone, or enter the code under “Receive on phone” at peelframe.com on your phone, to receive the video right away. It's sent encrypted and is never stored on a server.

Can I remove subtitles from other people's videos?

You may only process videos you own the rights to or have permission to use. Removing other people's watermarks, logos or credits may violate copyright law and is prohibited by our Terms of Service.

Pricing & payment

What's the difference between Free and Pro?

Pro has no ads, saves result videos with no length limit, lets you send results straight to your phone, and lets you use up to 4 work windows at once. It costs $7.99 per month or $59.99 per year. See Pricing for details.

How do I pay?

Sign in on the Pricing page, then subscribe. Payments are handled by our online reseller Paddle.com, and you can use cards, PayPal and the other methods shown at checkout. Prices are in US dollars, and tax may be added depending on your country or region.

How do I cancel my subscription?

You can cancel anytime from “Manage subscription” on your Account page or the Pricing page. After you cancel, you won't be charged again, and you can keep using Pro until the end of the period you've already paid for.

Can I switch from monthly to yearly?

Cancel your monthly subscription, then start a new yearly subscription after your current period ends.

Can I get a refund?

If you request it within 14 days of payment and haven't used Pro features since that payment, we'll give you a full refund. No refund is given if you've already used them or if 14 days have passed. For the full terms and how to request one, see our Refund Policy.

Account

Do I have to sign up?

Free features work without signing up. However, you need to sign in for the free 5-second save (once per account) and to subscribe to Pro, and you can sign up with an email address or a Google account.

I want to change my password, or I forgot it.

If you're signed in, you can change it under “Change password” on your Account page. If you forgot your password, click “Forgot your password?” on the sign-in screen to get a reset email. If you signed up with a Google account, your password is managed by Google.

How do I delete my account?

You can delete it under “Delete account” at the bottom of your Account page. If you have a Pro subscription that's set to renew, cancel it first. A deleted account can't be restored.

How do I contact you?

Email us at help@peelframe.com. For payment questions, you can also use the link in your payment receipt email or go to paddle.net.