Contact Peelframe

We handle all questions about Peelframe by email at help@peelframe.com. Please write in English or Korean.

Before you write

• How to use: step by step, from opening a video to saving it
• FAQ: free use, supported videos, phones, result quality
• Guides: tips for clean removal, SRT extraction, copyright

If something goes wrong while processing

Including the following helps us find the cause much faster.

• Your browser and operating system (for example, Windows 11 with the latest Chrome)
• The video's length, resolution and file format
• The removal method you chose, and the step where it stopped or the result looked wrong
• The error message shown, or the diagnostics file you can download from the error screen (peelframe-error.json)

The diagnostics file contains no video or frames. Please send a video only if it is really needed, as a short sample you have the rights to share.

Payments and subscriptions

Pro payments are handled by our payment provider, Paddle. You can cancel, change your card or get receipts yourself under "Manage subscription" in My page or from the link in your receipt email. See the Refund Policy for refund conditions. When you write, include the email address you paid with.

Privacy and your account

You can delete your account or change your password directly in My page. Requests to access, correct or delete personal information, and how we handle them, are described in our Privacy Policy; you can send them to the same address.

Rights concerns

Peelframe does not receive or keep videos and does not publish users' videos on the site. If you are concerned about rights being infringed through the service, write to us with specifics. The rules of use are in our Terms of Service.

Operator

Hiddenframe (히든프레임) · sole proprietorship, Republic of Korea · help@peelframe.com · About Peelframe